Terms & Conditions

GENERAL

By using www.divehqauckland.co.nz you agree that you have read, understood and accepted these terms and conditions. All website transactions with Dive HQ Auckland will be in accordance with these terms and conditions.

Dive HQ Auckland has the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case, Dive HQ Auckland will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order. Transactions will appear on your credit card statement as Submerged LTD for any transactions through this website.

All prices displayed on our website are in NZ Dollars and include GST.

Dive HQ Auckland use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand's largest and most preferred gateway provider.

DELIVERY/SHIPPING

We will endeavour to dispatch all orders received within 2 working days of receiving payment for your order. If the requested product is out of stock, you will be notified and will be extended the option to cancel, change your order or wait for the product to become available.

We use Toll NZ for delivery of goods. The cost of shipping is based on weight of the order and delivery location. Shipping will be calculated on the checkout page prior to payment. We do not deliver to overseas addresses.

REFUNDS/RETURNS

If you receive a product that is damaged or if you are unsatisfied with the product please contact us within 7 days to request a replacement. We expect the product to be returned to us ‘unused’, in its original packaging, using the same method as the initial delivery. You are responsible for the cost of returning the item. If your returns request is approved a replacement will be sent or a refund will be made.

Items should be returned to: Dive HQ Auckland, 50A Frost Road, Mount Roskill, 1041 call 09 213 1328

GIFT VOUCHERS

Terms and Conditions for Vouchers. Vouchers cannot be returned and are non-refundable and cannot be exchanged for cash.

 

PRIVACY POLICY

We respect your privacy. We will never disclose, share or sell your email address, or other contact information to any other company. We only collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will remain strictly confidential. Should you ever want your details removed from our database, simply let us know and we will process your request immediately.

Scuba Diving - The Risks 

Introduction

  • This risk disclosure explains the risks associated scuba diving and snorkeling.
  • Scuba diving is an Adventure Activity and does have an element of increased risk. Dive HQ Auckland is an approved Adventure Activity provider and puts the safety of all activity participants at the top of the list of priorities. You can find us on the Worksafe Approved Adventure Activities Provider Register.
  • All our staff are formally qualified in the areas they teach, they are all 1st aid qualified and are certified oxygen providers.
  • All Scuba Instructors are required to be approved by Worksafe to teach in New Zealand. We would be happy to show you the qualifications of the staff who provide your training if requested.
  • If you ever have any questions or concerns regarding the safety of the activity you can always ask for more information or choose not to continue.
  • We will ask you to sign this document as part of our booking process so please make sure you understand the content.  If you do not – just ask, we are always happy to answer questions.

Weather and Natural Disasters

  • We will assess the suitability of the weather to conduct the activity safely prior to the activity. We have formal procedures and guidelines to help us do this. The Dive Supervisor reserves the right to cancel the activity or change the location of the activity for safety reasons.
  • The Dive Supervisor will monitor the weather throughout the day and make changes to the plan for the day as required.
  • It is important to understand that the weather conditions can change during the day and can be worse than the forecast, this could result in us making changes to the activity at short notice.
  • In the event of severe weather or a natural disaster including but not limited to severe storm, Tsunami, earthquake or volcanic eruption, the Dive Supervisor will halt the activity, facilitate moving all participants to a safe area and communicate with the appropriate agencies.

Scuba Diving Risks and Hazards

  • Diving risks include but are not limited to drowning, air expansion injuries, decompression sickness, embolism, other hyperbaric injuries. These terms describe a range of issues that are caused by:
    •  expansion of air or Nitrogen in different cavities and tissues of the body for example (but not limited to) lungs, ears and sinuses
    • Absorption of excessive Nitrogen in the blood stream and tissues
  • Diving is a strenuous activity; it is important to consider your general physical fitness when deciding if you would like to participate. Some dive sites can have long surface swims, and the dive equipment can be heavy when moving around on land.
  • Other hazards can include Sunburn/heatstroke, dehydration, slips & trips, hypothermia, cuts and other injuries from the marine environment.
  • Marine life is wild and should not be touched to avoid any bites, stings, cuts or puncture wounds.
  • Any site-specific hazards will be explained on the day.

UNDERSTANDING THE RISKS

  • I am either a qualified scuba diver or a trainee diver under the supervision of a qualified scuba diving
  • I am either a qualified scuba diver or a trainee diver under the supervision of a qualified scuba diving instructor.
    • As a certified scuba diver (if applicable), I am responsible for planning and executing my own dive safely, appropriate to my current dive certification, experience, water conditions and environment.
    • As a trainee scuba diver (if applicable), I will be supervised by a qualified instructor employed by Dive HQ Auckland.
  • If I am providing my own equipment, I understand I am responsible for its suitability, maintenance, and correct use.
  • If I do not have a buddy, I will be allocated one at the start of the day.  If I am not comfortable diving with the person I have been allocated, I know that I can let the dive supervisor know, and they will allocate me a new buddy if possible.
  • I understand that the activity may be in a remote location and that in the event of an emergency the time to reach medical care can be protracted.
  • I accept that this activity inherently involves risks and potential hazards. I am aware that participating in the activities offered by Dive HQ Auckland can be hazardous if they are not conducted with care, control, and responsibility.
  • I acknowledge that these risks could result in my injury (physical or mental) or even death.

Medication/health conditions

  • I have informed Dive HQ Auckland staff (or will, prior to undertaking the activity) of any medical conditions, previous injuries, and any medication I am currently taking which may affect my ability to undertake the activity.
  • I understand that for any training dives I will be required to complete a diver medical declaration prior to any in water training and that I may need to see a doctor for approval to dive.
  • I can participate in the activities, and I have not been advised otherwise by a qualified medical person.
  • I acknowledge that the activity is physically strenuous and confirm I am/will be physically and mentally fit to participate in the activity.
  • I understand it is my responsibility to disclose any conditions (health or otherwise) that may affect the safety and enjoyment of myself and those around me.

Conditions of participating in activity

  • I agree to participate responsibly and safely. I will follow the rules set out by Dive HQ Auckland and reasonable instructions given by the Dive Supervisor or other Dive HQ Auckland Staff
  • I accept that if I do not adhere to the reasonable instructions and rules, or if I act dangerously, recklessly or in a way that might endanger myself or others, the Dive Supervisor or other staff member may remove me from the activity or stop me from completing any dives.
  • I accept that Dive HQ Auckland reserves the right to cancel this activity if it is concerned for my safety, or the safety of another person.
  • I agree to wear/use all safety clothing and equipment when participating.

Limited liability of Dive HQ Auckland

  • I understand that if I act recklessly and don’t follow the rules or instructions set out by the Dive Supervisor or other staff member , which I have been made aware of, or if I do not conduct my dive in a safe manner in accordance with my training, Dive HQ Auckland will not be held responsible for any injury, damage or loss I cause to myself/my property, or another person/their property, resulting from my action (or lack of action).

Damage to property or equipment

  • If I damage any of the equipment, or other property owned by Dive HQ Auckland, I agree to pay Dive HQ Auckland all costs associated with repairing the damage.

Drugs/Alcohol

  • I confirm I am/will not be under the influence of intoxicating alcohol or drugs (be they legal or illegal) which may in any way impair my ability to undertake the activity. This includes being hungover from any previous intake of drugs/Alcohol or taking any medication contraindicative to diving.